As I sit her in a hospital bed recovering from a good helping of sinus surgery and looking rather like General Melchitt with his moustache net on, I feel a whinge coming on. We'll ignore the newer grumble that my medical insurance decided to ditch me at the last minute because there was one too many zeros on the quote.
I am currently not the least impressed with the service I am getting from a major global mobile phone manufacturer to whom I have been a loyal customer for many years. Over the past 2 months I have spent around 9 hours on the phone to over 10 different 'customer service' representatives who are all clearly nowhere near New Zealand. They have only once forwarded me to their promised customer satisfaction survey (when they thought they might have resolved the issue). Almost every time they say they'll call me back they don't, so I have to call their infernal 0800 number and listen to their horrendous hold music before going through the whole story again. Twice. Because they don't understand the first time. Even when they do call me back, they don't know the background and I have to go over the story with them AGAIN.
Honestly... And I'm still no closer to resolving my warranty and repair matter than I was this time in January. Harumph!
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