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Friday, May 14, 2010

The Hicks Bay school of customer service

The envy is palpable. The occupants of neighbouring tables are practically drooling. Dad and I have just been served our starters in the restaurant at the Hicks Bay Motel, the only place to eat and sleep halfway along the East Coast Highway. The Lonely Planet describes it as 'sternly managed', which is certainly accurate, if missing the second descriptor of 'incompetently managed'.

We've waiting 45 mins for our first course. In the meantime we've watched all the truckers be served the roast lamb we were informed had sold out, and the rest of the tourists who did not order starters are progressing to second bottles of wine and a new level of irritation and hunger.

2 hours after ordering, the 17-year-old waitressed finally present us with our dry, tasteless main courses. Not much later, the arrogant, ignorant motel manager responds to his customers' various complaints and comments by yelling excuses and stomping off in a huff. There is clearly a lot we can learn from this man...

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