There are so many things I hadn't realised went in to running a ski resort. The sheer numbers of staff involved for a start. The fact that they top up natural snow with manmade stuff is another surprise. Yet another the vast number of people who will come up to slide down slopes even in the most disgusting weather.
It's a pretty amazing thing to be in the thick of. And in my job, we get to deal with a bit of it all - ticket sales, lost property and lost people, enquiries, information, complaints and compliments, cake recipients, switchboard, weather and avalanche reporting, PA announcements, group hosting, errand running, message taking and relaying, mail opening, queue control, ticket checking..... It's pretty varied and we meet an unbelievable range of people, from the lovely to the unpleasant to the plain odd. A lot of my blog is now likely to be spent telling you some of my favourite Mt Ruapehu stories.
One of my favourite jobs is looking after kids who've lost their parents (or usually parents who've left their young'ns alone while they go off skiing/snowboarding). We've had a fair number already and they never cease to amaze me. 8-year-olds with the family's entire phone book in their heads. And the one lad who was able to tell us the make, colour and registration plate of his dad's car and the carpark number it was parked in. They really pull themselves together to help us find their parents. And then they dissolve into blubbering messes when mum or dad finally turns up.
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